Axalta North America has announced that it has launched online chat support to cater to the needs of refinish customers in North America. Customers thus now have a new and convenient option to reach customer care. Using online chat, customers can quickly connect with a customer care agent who can give them information on color formula, provide color match support, and assist them selection of product on the company’s leading refinish brands including Spies Hecker, Standox, and Cromax.
Commenting on the launch of chat support, Troy Weaver, Vice President, Axalta North America Refinish said that a quality finish and an outstanding color match are very important to customers. Customers can use the online chat support if they have color questions, need help with product selection or more information regarding a specific coating. They can use the browser of their smartphone of their shop’s computer to get access to the chat option.
The online chat service is managed by Axalta’s team of experienced customer care agents who have an average experience of over 20 years. The team comprises color match and product experts who provide free assistance to Axalta’s customers.
Customers looking to access the online chat feature will find the chat button on the homepage of Axalta’s customer website after logging in to axalta.us. Chat is available during business hours in North America.
Hamid Moaref has always been fascinated by cars and the automotive industry. His family has a longstanding association with the industry and has been in the tire business for the past 35 years. Raised in Dubai, Hamid attended Capilano University in Vancouver where he graduated with a BBA in marketing before attending an intensive course in magazine publishing in 2005. He has been the publisher and chief editor of Tires & Parts magazine for the past ten years.
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