Refuelling on the go has become easier, safer and faster across the UAE with the launch of the new Fill and Go system by ENOC. EPPCO has now extended the use of its Radio Frequency Identification (RFID) based fuel retailing system to all customers across its network of EPPCO and ENOC service stations.
Known as ViP (Vehicle Identification Pass), the system is completely automated and paperless and there will be no delays due to use of cash, credit cards, fuel cards or receipts. All motorists have to do is drive into a petrol pump, refuel and leave.
Mounted near the fuel tanks will be an RFID tag that is connected to ENOC’s new unified ‘ENOCPay’ platform. It will be securely encoded with the fuelling preferences for the vehicle, and the amount that is preset for fuel payment. Once refuelling is completed, based on the amount of fuel used, money is deducted automatically from the inpidual’s ViP account. This not only speeds up the refuelling process but it also allows customers to manage their pit stops and fuel budget better.
H.E. Saif Humaid Al Falasi, Group CEO of ENOC, said: “ENOC is clear in its objective of securing Dubai’s energy needs and we are committed to doing so with the highest attention to our customer satisfaction. The ViP offering is an outcome of our commitment to advancing the Dubai Government’s Smart City initiative. Innovation lies at the core of all our offerings which eventually is aimed at enhancing customer experience and satisfaction.”
The ViP system uses radio-frequency to log in the details of the purchase at a secured database at ENOC which calculates all parameters associated with the customer account.
All the 112 stations from the ENOC/EPPCO network will have a one-stop shop where customers can purchase RFID smart tags and get it installed on their vehicle with the price of a ViP package being AED 250. There is no limit to the number of personal vehicles that can be managed under one account. Thus large families or inpiduals with multiple vehicles can use this system to better manage their fuel budgets. All that is needed to register for ViP are: Emirates ID for residents or passport copies for visitors, and the vehicle registration card.
Customers will receive updates after every transaction via SMS about the balance in their accounts. Registered customers will also have access to a dedicated portal where they can log into get details in real time and manage and top up their accounts. Top-ups can also be made with cash or card at all c-stores in service stations.
Burhan Al Hashemi, Managing Director, ENOC Retail, said that the ViP service for corporate customers has been highly successful since it was launched two years ago, with over 75,000 commercial vehicles, including 8,000 taxis, using this technology. More than 3,000 commercial customers were able to cut fuel costs by up to four to six per cent on an annual basis and minimize waiting time at the stations, thus increasing their operational efficiency.
By enlarging the scope of this service to retail customers, they too will benefit from this technology which proved to be so beneficial for corporate customers. ViP will help people to manage their fuel use and budgets effectively and keep tabs on their fuel usage with the mere click of a button.
In line with its commitment to adopting new technologies and the smart city initiative, ENOC eventually plans to launch the ‘ENOCPay’ mobile app, which will consolidate all current and future payment methods into a single interface. The mobile app is slated to be available on iOS and Android phones by Q4 2016.
‘ENOCPay’ platform offers a wide range of cashless and cardless solutions to enrich customer experience and make life more convenient for them. These options include the ViP system for corporate customers, which was launched in 2014, and the option for mobile payment through ENOC’s partnership with Beam Wallet, which is the leading mobile wallet app in the UAE, as well as the UAE Ministry of Finance’s e-Dirham mobile application.
Manju Mathew, an MBA in marketing, completed publisher training courses from the Oxford Brookes University and New York University. She started with marketing and PR roles before moving on to her current position as a full time writer. Currently living in Dubai, her life as an expat has sharpened her observation skills and flair for writing. She enjoys writing about luxury cars like Ferrari, Lamborghini, etc even if she can only dream of owning them.
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