Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan, Infiniti and Renault in Dubai, Sharjah and the Northern Emirates, was awarded the “Consumer-Friendly Company” certification across its complete portfolio of operations — sales and aftersales —from Dubai Economy.
The “Consumer-Friendly Company” certification is granted to an organization that satisfies four key criteria points – Customer Strategy that focuses on the development of strategic objectives aimed at delivering customer service excellence; Customer Communication synergized across the organization from pre- to post-sales; Customer Care that ensures protection of consumer rights and guarantees quality of service; and Development, which pertains to the constant advancement and progress of the customer service staff in order to retain customer trust and loyalty.
Salah Yamout, Chief Operating Officer of Arabian Automobiles Company, said: “Achieving the ‘Consumer-Friendly Company’ certification is testimony to our operational excellence and our daily commitment to ensure we offer a seamless consumer experience. From high-quality services and top of the line products to a tailor-made approach to the customer experience, Arabian Automobiles’ invests in every touchpoint within the customer journey and this award is a direct result of our consistent efforts year-round.”
Arabian Automobiles continuously maintains its pursuit toward excellence by consistently keeping customers at the core of all its operations and aiming for the highest levels of customer satisfaction by providing quality products and exceptional services. As well as being certified as a “Consumer-Friendly Company,” Arabian Automobiles was also recognized with the Dubai Service Excellence Scheme Award, consecutively for the last 4 years by Dubai Economy, for delivering an excellent customer service experience.
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