Juma Al Majid Est. launches virtual showroom for enhanced digital customer experience

Juma Al Majid Establishment, the exclusive distributor of Hyundai Motors in the UAE, has announced the launch of a virtual showroom to help customers decide on the models and book a test drive online.

Keeping up with the demand for a digital presence and seeking to offer an almost real-time virtual experience of visiting the showroom while staying safe at their home, the digital service also allows the customers to check out the features of each car, and have a look and feel of the models in detail – from exteriors to interiors.

Suliman AlZaben, Director of Hyundai UAE, “Our customers’ safety is our topmost priority. The new Virtual showroom allows them to explore and decide their favourite Hyundai, from the comfort of their homes. In line with our commitment to provide the best of service and quality to our customers, the digital service touches upon various phases of a customer journey from exploring options to virtually view the vehicle with expert support just a call away, and ultimately requesting a test drive.”

An enriching journey through the showroom, the digital service also includes an option for video calls to make it possible for the customers to book a call or ask for further assistance. The video calls will make it possible for the customers to get a detailed explanation of the features of car models across the range, from the comfort of their home. They will also be able to discuss real time queries with the specialists from the showroom.

The launch of the virtual showroom aligns with Juma Al Majid’s est. commitment to constantly improve the customer experience and maintain a good relationship with its buyers.